DISASTER RELIEF
INFORMATION

Clients Impacted by Hurricane Ian

If you need assistance, we are here for you. We understand that if you have been impacted by the effects of the recent disastrous event, this may affect your ability to conduct normal financial business, resulting in late or missed payments.

RESIDENTIAL HOME LOANS WITH BANC OF CALIFORNIA SERVICED BY DOVENMUEHLE MORTGAGE, INC. (DMI):

Here’s what to do if you’ve experienced damage to your home. We’ve broken down the recovery process into four main steps so you can get started:

  1. File a claim with your insurance company. Make sure to report all your losses from the disaster.
  2. Contact our Loss Draft representatives at 1-877-592-0192. After filing the claim, your insurance company may issue a check – this is the Loss Draft Check. Once you receive this check, we will assist you with the rest.
  3. Contact our Loss Mitigation specialists at 1-866-397-5370 to discuss your payment assistance options. You may be eligible for a temporary forbearance plan, among other options to suspend or reduce your mortgage payments. We understand that this is a stressful situation and want to bring you peace of mind. We offer one-on-one support to discuss your individual situation and options.
  4. Please call our Client Service Team at 1-877-770-BANC (2262) if you are having any other issues, concerns or further questions.

***Register for assistance at disaster assistance.gov or call 1-800-621-FEMA (3362). The Federal Emergency Management Agency (FEMA) is the primary source for federal disaster assistance. If you’re a homeowner, visit their website for helpful information, or read their document on how to get assistance after a disaster.

BUSINESS/COMMERCIAL LOANS AND AUTO LOANS:

Please contact our Client Service Team at 1-877-770-BANC (2262) or your Relationship Manager directly. They are well equipped to offer information and they will assist you in any way they can.