PACIFIC MERCANTILE BANK FIRST TIME BUSINESS ACCOUNT LOGIN AND HELP

STEP 1: GO TO THE BUSINESS ONLINE PRO PAGE

Go to the Login page for Business Online Pro

STEP 2: CLICK THE FORGOT PASSWORD BUTTON

Pacific Mercantile Bank First Time login clients only, click Forgot Password button, (not Login)

STEP 3: ENTER YOUR ACCOUNT INFORMATION

Enter your Pacific Mercantile Bank business online bank account information, then click Submit button

• Company ID
• User ID (letters must be lower case)

STEP 4: SELECT OPTION TO RECEIVE TEMPORARY PASSWORD VIA EMAIL, THEN CLICK SUBMIT BUTTON

STEP 5: FROM YOUR EMAIL, COPY THE TEMPORARY PASSWORD

Find your Temporary Password in your email and copy it

STEP 6: ENTER YOUR PASSWORD

Enter the Temporary Password from your email and a New Password to use for your account, then click the Update Credentials button