ALERT: BEWARE OF BANK IMPERSONATION CALLS, TEXTS AND EMAIL
Please note that the banking industry has observed a concerning rise in impersonation scams that aim to take over bank accounts and steal money using Zelle, ACH or wire. Before you provide any information to an email request, text or phone call, please make sure you know the identity of anyone requesting information or call our Client Care Center at 877-770-2262 for verification.
CAR LOAN
PAYMENTS
Manage your loan payments online in a few simple steps.
ATTENTION
Banc of California only accepts debit card payments; per the mailed notice dated 8/19/2022, credit cards are no longer accepted for online payments. To set up recurring ACH payments, fill out and return the form that was mailed to you. You may also download the ACH form here and return it along with a copy of a voided check to CommercialServicing@bancofcal.com to begin the setup process online. If you have any questions, please call Loan Servicing at 714-438-2508.
When entering your account number, please do not enter the leading zeros and any numbers after the hyphen.
Ex: 00000123456-00001 should be entered as 123456
REFUND POLICY – DEBIT CARD TRANSACTIONS
The federal Fair Credit Billing Act gives you the right to dispute a charge under certain circumstances. To dispute a debit card charge, follow the below Consumer Billing Rights Notice or request a chargeback or dispute with your debit card issuer
CONSUMER BILLING RIGHTS NOTICE
KEEP THIS NOTICE FOR FUTURE USE
This notice contains important information about your rights and our responsibilities under the Fair Credit Billing Act.
Notify us in case of errors or questions about your bill.
If you think something is wrong, or if you need more information about a transaction on your bill, write to us at:
Banc of California
3 MacArthur Place
Santa Ana, CA 92707
In your letter, give us the following information:
- Account Information: Your name and account number.
- Dollar Amount: the dollar amount of the suspected error.
- Description of the problem: If you think there is an error on your bill, describe what you believe is wrong and why you believe it is a mistake.
You must contact us within 60 days after the error appeared on your statement. You must notify us of any potential errors in writing. You may call us, but if you do we are not required to investigate any potential errors, and you may have to pay the amount in question.
While we investigate whether or not there has been an error, the following are true:
- We cannot try to collect the amount in question or report you as delinquent on that amount.
- The charge in question may remain on your statement, and we may continue to charge you interest on that amount. But if we determine that we made a mistake, you will not have to pay the amount in question or any interest or other fees related to that amount.
- While you do not have to pay the amount in question, you are responsible for the remainder of your balance.
- We can apply any unpaid amount against your credit limit