PAYMENT PORTAL FAQ

WE’LL HELP YOU FIND ANSWERS FOR YOUR SPECIFIC NEEDS.

If you are a homeowner association (HOA) member, please review the helpful information below for payments assistance or contact a Relationship Manager for assistance.

CONSULT WITH AN HOA SPECIALIST

888-705-0600

Option 1 (password reset) or
Option 2 (online payment assistance)

Monday – Friday
5:00 a.m.—5:00 p.m. PT
excluding federal holidays

HOA PAYMENTS QUESTIONS

  • Who should I contact with questions?

    If you are unable to locate your Homeowner ID, Association Name or Payment Amount, contact your Management Company. If you need support with the Homeowner Payments Portal, please contact Customer Care at 888-705-0600 between the hours of 8 a.m.—8 p.m. ET / 5 a.m.—5 p.m. PT.

  • How do I reset my password?

    Click the “Forgot Password” button on the login screen, enter your username associated with your account, and then click Continue. We will email you a link to a page where you can easily create a new password.

  • I forgot my Username. Where can I find it?

    Click the “Forgot Username” button on the login screen, enter your email associated with your account, and then click Continue. We will email you with your Username.

  • How can I change my password?

    Log in and click on the “Profile” tab. Scroll down to the security section and click on the “Change” button. Enter your current Password, a new password and when you are done, click the “Save” button.

  • What payment options do I have?

    You can pay by credit card (Mastercard, Visa, Discover, American Express) or eCheck to make a one-time payment and only eCheck to make a recurring payment. Note that the Credit Card option transaction fee is 2.95% of the transaction total, with no transaction limit.

  • Do I have to register to make a one-time payment?

    You are not required to register to make a one-time payment; however, if you do register and log in to make a one-time payment, your payment history will be tracked for you.

  • Do I need to register each property with separate logins?

    You can manage multiple properties with one login. Register with one property and use the Add a New Property function after logging in.

  • Where can I add a new property?

    Log in and click the “Profile” tab. Scroll down to the Manage Properties section and click the “Add Property” button. Multiple properties display in a dropdown list on the Properties page.

  • How do I manage or delete/stop an Autopay schedule?

    Log in and, from the Properties page in the Autopay section, click on the Manage Autopay button. You will then be able to edit amount, account, the payment recurrence, and billing information. You will also be able to click the Cancel Autopay button to cancel/stop the Autopay.

  • How do I edit individual payments of an Autopay schedule?

    This feature is only available if you have selected an expiration date to automatically stop the Autopay schedule. To edit, log in and, from the Properties page in the Autopay section, click on the Edit Payments button. You will then be able to edit, skip, or activate skipped individual payments as well as pay date and amount.