PACIFIC MERCANTILE BANK FIRST TIME PERSONAL ACCOUNT LOGIN AND HELP

WELCOME TO BANC OF CALIFORNIA

Please review the instructions below on how to complete your first time login starting November 15th after 7:00 a.m. Pacific Time.

STEP 1: GO TO THE FORGOT PASSWORD PAGE

Go to Forgot Password page on the Personal Online Banking Page

STEP 2: ENTER ACCOUNT INFORMATION

Use your Pacific Mercantile Bank Personal Online Banking information:

  • User ID / Username (case sensitive)
  • Last 4 digits of your Social Security Number
  • Email

STEP 3: RECEIVE TEMPORARY PASSWORD

Find your temporary password in your email

STEP 4: ENTER TEMPORARY PASSWORD

Enter temporary password emailed to you

STEP 5: COMPLETE SET UP

Complete your online banking set up

STEP 6: ACCESS ACCOUNT

Select Personal Online Banking to login going forward

NEED ASSISTANCE WITH YOUR FIRST TIME LOGIN?

Connect with a Relationship Manager to walk you through the first time account login process.

CONNECT WITH CLIENT SERVICES

877-770-BANC (2262)

Monday – Friday
7:00 a.m. – 6:00 p.m.
Saturday
9:00 a.m. – 1:00 p.m.

Visit a Branch

CONTACT US

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PERSONAL
WELCOME GUIDE

If you haven’t yet, please review the actions you should take before and after your online services are transitioned to Banc of California on November 15th.

DOWNLOAD WELCOME GUIDE